FOLKLORE MURDER MYSTERY EVENTS

TERMS AND CONDITIONS

Terms and Conditions

Effective date: 07 September 2026 Version: 2.0

1. Who we are

These terms are between you and Lorekeeper Pty Ltd (ABN 36 700 584 701), trading as Folklore Murder Mystery Events.

In these terms, "Folklore", "we", "us" and "our" mean Lorekeeper Pty Ltd. "You" and "your" mean the person or organisation booking with us, and where the context requires, anyone attending one of our events.

2. How these terms work

These terms are in three parts:

Part A applies to everyone, however you booked.
Part B applies if you bought a ticket to one of our public events.
Part C applies if you booked a private, corporate or custom event.

Read Part A, then whichever of Part B or Part C applies to you. If a term in Part B or Part C conflicts with Part A, the term in Part B or Part C applies to that booking.

By booking with us, paying for a ticket or a booking, or attending one of our events, you agree to these terms.

3. Definitions

Event means any Folklore experience, whether a public ticketed event, a private or corporate booking, or a custom game.
Game means one of our social deduction games. Our current games are listed at playfolklore.com.
Round means a single play-through of a game. A standard event runs two rounds.
Storyteller means the Folklore facilitator who runs a group through a game.
Group means the set of players a single Storyteller runs. Larger events run several groups at once.
Participant means anyone attending an event, whether or not they booked it.

Part A: terms that apply to everyone

4. Our services

We design and run story-driven social deduction and murder mystery events. Our current games, formats and prices are set out at playfolklore.com or in the written quote we give you.

A standard event runs for approximately three hours: two rounds of play with a break in between. The number of players a Storyteller can run depends on the game, and is set out on our website or in your quote.

We add and retire games from time to time. The game, format and price that apply to your booking are the ones confirmed to you in writing when you booked.

5. Age and participation

Public events are 18+. You must be at least 18 to attend a public ticketed event. We may ask for valid photo identification, and we may refuse entry without a refund if you can't produce it.

Private and corporate bookings may include people under 18 by prior arrangement, provided a responsible adult is present throughout and is responsible for those participants. Tell us when you book, so we can select a suitable game and brief your Storyteller. Some of our games are not appropriate for younger players, and we'll tell you which.

Our games rely on conversation, reading and strategic play. Participants need to be able to engage with that, and to treat other players and Storytellers with respect.

6. Content and themes

Our games are built on deception, accusation and social conflict. They involve:

Players lying to and accusing one another as part of play
Fictional murder, death and violence within the story
Heated discussion, argument and betrayal between players, by design
Themes drawn from the setting of each game, including historical and genre violence

We publish a description of each game's setting and themes on our website. If you have a concern about a particular theme, tell us before your event and we'll work with you. Any information you give us for this purpose is treated confidentially and used only to brief your Storyteller.

7. Conduct at events

Our events only work if everyone feels safe being wrong, being accused, and being outplayed. We expect all participants to:

Keep in-game conflict in the game. Accusation and betrayal are part of play. Personal abuse is not.
Treat other participants, Storytellers, and venue staff with respect.
Follow reasonable directions from your Storyteller and from venue staff.

We may remove a participant who engages in physical contact, aggression outside the game, harassment, or discriminatory behaviour, or who is affected by alcohol or drugs to a degree that disrupts the event or puts others at risk.

Where practical, we will pause play, speak with the participant privately, and offer a warning or a modified way to take part before removing anyone. Where behaviour is serious enough, we may remove someone immediately.

A participant removed for breaching this clause 7 is not entitled to a refund. This does not affect your rights under clause 15.

8. Alcohol

Many of our events run at licensed hospitality venues. Alcohol is never required, and our games reward a clear head.

Where alcohol is served, the venue's responsible service obligations apply and the venue's staff have the final say. Participants who are intoxicated to a degree that disrupts the event or puts others at risk may be removed under clause 7.

9. Health, safety and accessibility

If a participant becomes distressed, we will pause play, check in privately, and offer them the option to modify how they take part or to step out. We will contact emergency services where that is warranted.

Tell us in advance about any medical condition, accessibility requirement or support need that might affect participation, so we can plan for it. We treat this information confidentially and share it only with the venue or Storyteller who needs to act on it. See our Privacy Policy.

We will accommodate accessibility needs wherever we reasonably can, including seating arrangements, wheelchair access, and modified ways of taking part. Venue accessibility varies, so talk to us early and we'll tell you honestly what a particular venue can and can't do.

Our events are entertainment. Where we describe an event as team building or as developing communication, trust or psychological safety, that is a description of the experience, not a professional development service. We don't guarantee particular learning outcomes, we don't provide qualifications or certifications, and our events don't replace formal training, counselling or professional advice.

10. Photography, filming and recording

We photograph and film our events and use that material to market Folklore, including on our website, social media, in advertising and in proposals to prospective clients. Where an event is being photographed or filmed we tell you when you book and again at the venue before play starts.

You can opt out. Tell your Storyteller before the event begins, or email info@playfolklore.com in advance, and we won't use identifiable images of you. Opting out doesn't affect your booking or how you're treated on the night.

You can ask us to take something down that has already been published. We'll remove it from anything we control within a reasonable time, usually 10 business days.

Private and corporate events are photographed or filmed only where the organiser has agreed in advance, and we won't publish material from a private event without the organiser's permission and reasonable notice to participants.

Participants may not record events. Photographs of your own group for your own use are welcome. Recording or filming gameplay, game materials, or a Storyteller running a game is not permitted without our written permission, because it discloses game content that other players rely on not knowing. See clause 11.

Reviews and testimonials. We may quote public reviews you've chosen to publish, such as Google reviews. We use private feedback and testimonials in our marketing only with your permission, and we'll remove a testimonial on request.

Our Privacy Policy explains how we handle personal information collected through photography and filming.

11. Intellectual property

We own our games. All game mechanics, roles, characters, storylines, scripts, artwork, printed and digital materials, and the systems behind them are owned by Lorekeeper Pty Ltd, along with all copyright and other intellectual property rights in them.

Nothing in these terms transfers any of those rights to you. Booking or attending an event gives you the right to take part in that event. It gives you no right to reproduce, adapt, publish or commercially exploit any part of our games.

You may not, without our written permission:

Record, reproduce, photograph in detail, transcribe or distribute our game materials, scripts or mechanics
Use our games or materials to run your own event, whether or not you charge for it
Use our games, materials or brand for any commercial purpose

Game materials stay with us. All physical and digital materials remain our property and must be returned at the end of the event. Where materials are lost or damaged beyond ordinary wear, we may charge the reasonable cost of replacing them.

Custom games. Where we develop a custom or reskinned game for you, we own the game and everything in it. Your booking gives you the right to have that game run for your event. If you want ongoing or exclusive rights to a custom game, that's a separate written agreement and we're happy to discuss it.

12. Privacy

We handle personal information in accordance with our Privacy Policy at playfolklore.com/privacy. It explains what we collect, why we collect it, who we share it with, where it's stored, and how to access, correct or delete it.

13. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

Our services come with guarantees that cannot be excluded, including that they will be supplied with due care and skill. If we fail to meet a consumer guarantee, you have rights under the Australian Consumer Law, and nothing in these terms takes those away.

Where our liability for failing to comply with a consumer guarantee can be limited but not excluded, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Every other limitation and exclusion in these terms applies only to the extent the law allows.

14. Our liability

Subject always to clause 13:

Our total liability arising out of or in connection with an event is limited to the amount you paid us for that event.
We are not liable for indirect or consequential loss, including loss of profits, loss of opportunity or loss of anticipated savings.
We are not responsible for participants' personal property brought to an event.
Where an event is held at a third party venue, that venue's own conditions of entry apply, and we are not responsible for the venue's acts or omissions.
Where you have booked a private or corporate event, you are responsible for damage caused by your participants to a venue beyond ordinary wear and tear.

15. If something goes wrong

We want to know. If an event doesn't meet the standard we've described, contact us at info@playfolklore.com.

We'll respond within 2 business days.
We'll give you a written outcome within 7 days.
Where we've got it wrong, remedies may include a partial or full refund, or a complimentary future event. This is in addition to, not instead of, your rights under clause 13.

16. Insurance and Storytellers

16.1 Our Storytellers are experienced facilitators, some of whom are engaged as independent contractors. We remain responsible to you for the delivery of your event.

16.2 We require our Storytellers to keep the confidentiality of participant information and of our game content.

16.3 Where we engage independent contractors, they hold their own insurance in addition to ours.

16.4 We hold public liability insurance and can provide a certificate of currency on request, which corporate and venue clients often need.

17. Disputes

17.1 Raise it with us first, at info@playfolklore.com. Most things are resolved this way, and we'd rather fix a problem than argue about one.

17.2 If we can't resolve it between us within 30 days, both of us agree to attempt mediation in Perth, Western Australia before starting court proceedings, with the cost of the mediator shared equally. This doesn't stop either of us seeking urgent relief from a court, and it doesn't affect your right to take a complaint to a regulator or a tribunal.

17.3 These terms are governed by the law of Western Australia, and the courts of Western Australia have jurisdiction.

18. General

18.1 Entire agreement. These terms, together with your booking confirmation or written quote, are the whole agreement between us about your event.

18.2 Changes to these terms. We may update these terms from time to time. The terms that apply to your booking are the terms published on our website when your booking was confirmed. Updated terms apply only to bookings made after they're published.

18.3 Assignment. You may not transfer your booking to another organisation without our written consent, which we won't unreasonably withhold. Transfers of individual public tickets are covered by clause 21. We may assign these terms to a related entity or to a purchaser of the business.

18.4 Severability. If any part of these terms is unenforceable, the rest continues to apply.

18.5 Waiver. If we don't enforce a term on one occasion, that doesn't mean we've given up the right to enforce it later.

Part B: public ticketed events

This part applies if you bought a ticket to a Folklore event that we scheduled and sold to the public.

19. Buying a ticket

19.1 Tickets are sold through our website. Your ticket is confirmed when we send you a written confirmation.

19.2 The price is the price shown at the time you buy. Prices for future events may differ.

19.3 Public events are 18+. See clause 5.

19.4 Tickets are sold for a specific event on a specific date at a specific venue.

20. Arriving and taking part

20.1 Arrive by the time stated on your confirmation. Our games brief everyone at once and assign secret roles at the start, so a late arrival can't always be added to a round already in play.

20.2 If you arrive after a round has begun, we'll get you into the next round wherever we can, but we can't guarantee it and we can't refund a missed round.

20.3 If you don't attend, your ticket is not refunded. See clause 21 for what you can do instead.

21. Changing or transferring your ticket

We schedule public events roughly monthly, so a change of plans usually means a wait for the next date. These terms are built around that.

21.1 Give your ticket to someone else, any time, free. If you can't make it, someone else can use your ticket. Email us at info@playfolklore.com with their name before the event so we have an accurate list. There's no fee and no deadline beyond the start of the event. The person attending must meet the 18+ requirement.

21.2 Move to a different date, up to 30 days before your event. If you ask more than 30 days before, we'll move your ticket to another scheduled event of the same value at no charge, subject to availability. Because our public events run about a month apart, we can't offer date changes inside 30 days. Clause 21.1 is available to you instead, right up to the start of the event.

21.3 Change of mind. Outside clause 21.2, tickets are not refunded for change of mind or non-attendance. Clause 21.1 means your ticket needn't go to waste.

21.4 Nothing in this clause affects your rights under clause 13 if we fail to meet a consumer guarantee, or your rights under clause 22 if we change or cancel an event.

22. If we change or cancel a public event

22.1 Minimum numbers. Our games need a minimum number of players to work. If an event doesn't reach that minimum, we may cancel it. We'll tell you at least 7 days before the event and give you the choice of a full refund or a transfer to another date.

22.2 If we cancel for any other reason, you may choose a full refund or a transfer to another scheduled event.

22.3 If we change the date, time or venue in a way that materially affects you, you may choose a full refund or a transfer.

22.4 Refunds are made to the original payment method, normally within 10 business days.

22.5 We are not liable for other costs you incurred around the event, such as travel, accommodation or meals. This is subject to clause 13.

22.6 Force majeure. Where an event is prevented by something outside our reasonable control, including extreme weather, government restriction, public health direction, venue closure or power failure, we'll reschedule where we can and refund where we can't.

Part C: private, corporate and custom bookings

This part applies if you booked Folklore for a private group, a workplace event, or a custom game.

23. Quotes and confirming a booking

23.1 We'll give you a written quote setting out the game, date, time, venue, group size, number of Storytellers and total price.

23.2 Your booking is confirmed when we receive your deposit and your written acceptance of the quote. Until then the date isn't held.

23.3 We may decline a booking before we accept it.

23.4 The price in your confirmed quote is the price for your event, unless you change the booking.

24. Deposits and payment

24.1 Deposit. A deposit of $100 for private social bookings or $500 for corporate bookings is required to confirm your date.

24.2 Balance. The balance is due before the event begins, unless we've agreed invoice terms with you in writing.

24.3 Invoiced clients. Where we've agreed to invoice you, payment is due within the period stated on the invoice.

24.4 We may decline to run an event where payment hasn't been received as agreed.

24.5 Payment is by card through our website, or by bank transfer where we've invoiced you.

25. Group sizes and what we need from your venue

25.1 The maximum players per Storyteller depends on the game and is set out in your quote. Larger events run several groups at once with several Storytellers.

25.2 Each game has a minimum number of players. If your numbers drop below it, talk to us. We can often adjust, and we'd rather adapt than cancel.

25.3 Unless we're providing the venue, you'll need to provide:

An indoor space where each group can sit comfortably in a circle. We don't play around tables.
Enough separation between groups that they can't overhear each other, where you've booked multiple groups.
Lighting good enough to read printed materials.
At least three hours for the event, plus 20 minutes beforehand for setup.

25.4 Where the venue can't meet these requirements, we'll tell you as early as we can and work with you on alternatives.

26. Extended breaks and dinner service

26.1 A standard Folklore event runs approximately three hours: two rounds of play with a short break between them.

26.2 If you'd like a longer break between rounds, for example a full sit-down dinner service, we can do that. It extends the event to approximately four hours or more, and holds your Storytellers for that additional time.

26.3 An extended break is charged at $100 per Storyteller, in addition to your event fee.

26.4 Extended breaks must be arranged in advance so we can brief your Storytellers and confirm their availability. We can't always accommodate a request made on the day.

27. Events outside the Perth metropolitan area

27.1 Our standard pricing covers events in the Perth metropolitan area.

27.2 Events outside that area attract a travel fee, quoted with your booking and based on distance and travel time.

27.3 Interstate and regional events. We run events outside Western Australia by arrangement. Travel, accommodation and freight for game materials are quoted with your booking and payable by you. Where we're already running a season in your city, standard pricing may apply, so it's worth asking.

28. Changing or cancelling your booking

28.1 If you cancel:

More than 21 days before the event: your deposit is forfeited and nothing further is payable.
21 to 7 days before the event: 50% of the total event fee is payable, including the deposit.
Less than 7 days before the event, or on the day: 100% of the total event fee is payable.

28.2 These amounts reflect the cost to us of holding your date, the work already done to prepare your event, and our limited ability to refill a date at short notice. We will reduce or waive these charges where we're able to fill your date, and we'll always try to reschedule rather than charge you. Ask us.

28.3 Rescheduling. More than 21 days out, we'll move your booking to another available date at no charge. Inside 21 days we'll do our best, subject to Storyteller availability.

28.4 Reducing your numbers. Where your group size drops, tell us as early as you can. We'll adjust the quote where we can still run the event with fewer Storytellers. Reductions notified inside 7 days may not reduce the fee, because the Storytellers are already committed.

28.5 If we cancel, you receive a full refund of everything you've paid, including your deposit. Where we can, we'll offer you an alternative date first.

28.6 Force majeure. Where an event is prevented by something outside our reasonable control, we'll reschedule where we can and refund where we can't. Neither of us is liable to the other for consequential loss in that situation.

29. Custom and reskinned games

29.1 Where you commission a custom or reskinned game, we'll quote separately based on the development work involved.

29.2 Custom development is quoted and invoiced separately from the event fee, and a deposit toward development is payable before work starts.

29.3 Ownership of custom games is dealt with in clause 11.

29.4 Custom development takes time. We'll agree a timeline with you, and we'll need your content input by the dates we agree in order to meet it.

Contact

Lorekeeper Pty Ltd (ABN 36 700 584 701) Trading as Folklore Murder Mystery Events

Email: info@playfolklore.com Phone: 0415 764 913 Web: playfolklore.com